JOB AT Servest Key Accounts Manager

- November 29, 2019


Closing Date
2019/12/13
Reference Number
SER191129-2
Job Title
Key Accounts Manager
Department
Operations
Job Type
Permanent
Location - Town / City
Pretoria
Location - Province
Gauteng
Location - Country
South Africa

Job Context
Servest Office Services, a division of the Servest Group has an exciting opportunity for a Key Accounts Manager for their Pretoria branch .The incumbent must have excellent customer service skills as well as experience in multi-services industry (Hygiene ,Office plants an similar )
Minimum Requirements

  • Excellent Customer Care Relations
  • Strong accounting ability and understanding
  • Matric and post matric qualification
  • Own vehicle and valid driver’s licence
  • Excellent command of the English language
  • Good understanding of company products and service offerings
  • Strong communication skills
  • Strong problem / query resolution / account reconciliation skills
  • Strong administrative skills
  • At least two years experience in dealing with customers face to face
  • Ability to deal with customers at executive level

Duties & Responsibilities

  • Successfully manage all aspects of allocated accounts
  • Customer retention
  • Resigns of contracts / site surveys
  • Follow through of terminations to ensure equipment removed and billing stopped
  • Customer satisfaction – Resolving customer queries within prescribed time limits
  • Continued relationship building with top Accounts
  • Continued identification of additional sales opportunities
  • Involvement with operation with the roll-out deals
  • Regular customer care surveys with allocated accounts
  • Conducting initial on-boarding survey following installations of new Accounts


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